Overgear.com

Learn what KYC verification is, when it's required, and how to complete it.

KYC Verification

What to do if your payment has been verifying for more than 15 minutes.

Payment Is Taking Too Long to Verify

Available Payment Methods

Learn about the most common reasons for payment failures and what you can do to resolve them.

Why Was My Payment Declined?

Why VAT is charged on your Overgear orders and how it works with payments and refunds.

VAT in Norway

Learn how your Overgear balance works and how to use it when placing orders.

How to Use Website Balance

A quick guide on updating your account's display currency.

How to Change Profile Currency

What to do if you notice an unfamiliar Overgear charge on your card statement.

I Didn't Make This Purchase

Learn what to know before sharing your Overgear account with friends or family.

Sharing Your Overgear Account

Need proof of your payment? Here's what we can provide and how to request it.

How to Get an Invoice or Receipt

Made a payment but can't see your order? Here's how to find out what happened and what to do next.

I Paid but My Order Doesn't Appear

Short answer: no. Here's why, and what happens if someone else's card is used for a payment.

Can I Pay with Someone Else's Card?

A collection of articles covering payment methods, common payment issues, and answers to frequently asked questions.

Payments

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