🤔 What Is KYC Verification
KYC (Know Your Customer) is a standard security procedure used to verify a user’s identity. It plays a crucial role in protecting both our platform and its users from fraud.
📑 In Which Cases Verification Is Required
Our security provider automatically reviews all transactions on the website using advanced AI technology. It evaluates multiple factors in real time to assess potential risk, which is why it is not possible to pinpoint the exact reason your transaction might be flagged.
⚠️ During the review, which may take up to 2-10 minutes, your order will appear as "paused".
Once the review is complete, we’ll continue working on your order. However, if your transaction is flagged, a Start Verification button will appear in the top-right corner of the website, and the order will stay paused until the verification is completed.
❓ Why Is Verification Required on the Website
Unfortunately, fraud exists even in the gaming industry. Stolen funds are often disguised through the trade of in-game items or currencies like gold.
To prevent this, and to comply with Anti-Money Laundering (AML) protocols mandated by our payment providers, we’ve integrated a trusted third-party verification system. It ensures that transactions on our platform are secure, legitimate, and safe for all users.
ℹ️ Verification is only requested if our system detects something unusual. In most cases, you will not need to complete verification.
🔒 Is My Data Safe
Our verification process is powered by Sumsub, one of the leading verification systems in the industry. We prioritize your privacy and ensure that your personal data is protected in accordance with UK GDPR, EU GDPR, ISO 27001, CCPA, e-IDVT, and other major data protection standards. Sumsub is trusted by prominent platforms such as Bybit, Patreon, Reddit, and many others, demonstrating its security and reliability.
😌 The verification process is quick and fully automated, designed to provide you with a smooth and trustworthy experience.
🔧 Having Trouble with Verification
To avoid delays or rejection, please follow these recommendations when submitting your documents:
Take the photo in a well-lit environment
Use a valid, unexpired government-issued document
Avoid direct light on the document to prevent overexposure
Use a high-resolution camera (a modern smartphone is ideal)
Ensure the document is flat with no folds or glare
Place it on a flat, contrasting surface for better visibility
F.A.Q.
🔹 Do I Need to Verify for Every Order?
Verification is a one-time process. Once your identity is confirmed, it will not be required again for future purchases.
🔹 What If I Don’t Want to Complete Verification?
If, despite all the information, you feel comfortable completing verification, we will unfortunately be unable to provide you with our service and will need to refund your payment.
🔹 Do You Have Access to My Documents?
During the verification process, we don’t have direct access to your personal documents, like your driver’s license, passport, or any other sensitive information. Once you complete the verification, Sumsub’s automated system simply provides us with a report confirming the result.
If any issues arise or additional information is needed, everything will be handled through the requests to Sumsub’s team, ensuring your data stays fully protected.
Still Have Questions
💜 For more help, contact Live Support on our website