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I Paid but My Order Doesn't Appear

Made a payment but can't see your order? Here's how to find out what happened and what to do next.


💳 Step 1: Check If the Payment Went Through

First, check whether the money was actually withdrawn from your card or payment account.

✅ The Funds Were Withdrawn

This can happen if the payment took too long to complete (10+ minutes). In this case, the funds may have been credited to your Overgear Wallet balance instead of being applied to an order.

To check:

  • Open Overgear in a new tab

  • Look at the top right corner of the page - your balance should be displayed there

If your balance reflects the payment, you can use it to pay for your order again. No additional funds are needed.

❌ The Funds Were Not Withdrawn

If the money wasn't withdrawn from your card, your payment was most likely declined. Contact support via live chat, and the team will help you find a quick solution.


Still Have Questions

💜 For assistance, contact customer support via live chat.

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