💬 Not Happy? Talk to Us First
If you are unsatisfied with a service or have any concerns about your order, please contact us via Live Chat before taking any further steps.
We are here to help 24/7, and in most cases we can resolve the issue ASAP.
⏱️ Chargebacks Take Time. We Don't
Opening a chargeback through your bank or payment provider can take up to a month to resolve - and the outcome is never guaranteed.
If you reach out to us instead, we will do everything we can to resolve your issue. And if we are unable to resolve the issue, we will process a refund directly - which will always be faster and easier than waiting for a chargeback to be finished.
Simply put: contacting us is the quickest path to a resolution.
⚠️ Chargebacks on Completed Orders
If a chargeback is opened on an order that was fully delivered as described, we consider this fraudulent activity.
In such cases:
We will submit all available evidence to contest the chargeback
Your account will be permanently suspended and you will no longer be able to use Overgear
We take the quality of our services seriously, and we expect the same good faith from our customers. 🤝
Still Have Questions
💜 For assistance, contact customer support via live chat.