❓ When Can I Get a Refund?
When a refund is approved, funds are first credited to your Overgear account balance.
This happens in the following cases:
Your order was cancelled
The service was not delivered or only partially completed
The service quality was significantly below expectations
An arbitration case was opened and a refund decision was made
ℹ️ All refund decisions are reviewed individually and remain at the discretion of Overgear.
🔎 How It Works
Once your refund is approved, the funds will appear in your Overgear Wallet and can be used immediately.
You can use your balance to:
Pay for any new order on the platform
Cover part of a purchase alongside other payment methods
📑 How to Request a Refund
To request a refund:
Open your order page
Click I Need Help or contact support via live chat
Submit your request with details
ℹ️ You can also try resolving the issue directly with the contractor before contacting support via the order chat/Discord conversation.
✍️ Important Notes
Refunds are always credited to your Overgear balance first
No additional fees are charged
Your balance is available immediately after the refund is processed
Still Have Questions
💜 For assistance, contact customer support via live chat.