Skip to main content

How to Withdraw Funds

methods, limits and fees, on hold, cancel withdrawal, change withdrawal

Updated over 5 months ago

โš™๏ธ Where to Set Up

Withdrawals on the website must be manually set up on the Payouts page


๐Ÿ’ณ Add a Payment Method

Choose your preferred withdrawal option from the available methods.

Visa

Ensure the cardholder's name is entered correctly, as our payment provider has strict validation rules:

  1. The name must contain at least two words, with each word being at least two characters long.

  2. The following words CANNOT be used in the cardholder name:

    'BANK', 'VISA', 'MASTER', 'MAESTRO', 'CARD', 'MOMENT', 'TEST', 'PAYMENT', 'GOLD', 'NAME', 'MC', 'INSTANT', 'EXPRESS', 'EXSPRESS', 'HOLDER', 'DEPOSIT', 'DEBIT', 'CREDIT', 'UNIVERSAL'

โš ๏ธ Withdrawals to a card in Belarus are currently unavailable due to payment provider restrictions.

PayPal

Double-check the email address you enter! Mistakes can lead to serious issues:

  1. If the email belongs to someone else, you will lose your money.

  2. If no PayPal account exists for that email, the funds will be held by PayPal for 30 days before being returned to your website balance.

โš ๏ธ PayPal withdrawals to Ukraine are currently unavailable due to PayPal restrictions.

Crypto Wallet (USDT - TRC-20)

The wallet address must start with "T" and be 34 characters long.

๐Ÿ’ก Example: Txxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

โš ๏ธ Always double-check your pasted wallet address before confirming, as malware can alter copied addresses to fraudulent ones.


๐Ÿงฎ Enter Withdrawal Amount

You can request multiple withdrawals of different amounts, but keep in mind the following limits:

  • Visa โ€“ Minimum withdrawal: $20

  • PayPal & Crypto โ€“ Minimum withdrawal: $2.50

  • Maximum withdrawal limits are displayed on your Payouts page.


๐Ÿ—“๏ธ Choose a Withdrawal Time Option

Each withdrawal method has two processing speed options with different fees.

Visa Options

  • Standard โ€“ 10-21 days (weekends included) โ†’ 3% fee

  • Express โ€“ 2-5 business days (weekends excluded) โ†’ 6% fee

PayPal Options

  • Standard โ€“ 10-21 days (weekends included) โ†’ 5% fee

  • Express โ€“ 2-5 business days (weekends excluded) โ†’ 7.5% fee

Crypto Options

  • Standard โ€“ 10-21 days (weekends included) โ†’ 5% fee

  • Express โ€“ 2-5 business days (weekends excluded) โ†’ 5% fee


โœ… Submit Your Request

Check the final withdrawal amount after taking fees and click the Request Payout button. The verification code will be sent to your email used for registrations. Once entered, your withdrawal setup will be finalized.

๐Ÿ’ก


F.A.Q.

๐Ÿ”น My Active Withdrawal Appears On Hold

If your withdrawal status shows On Hold, it simply means it is in the queue for processing. No action is required - your withdrawal will be processed within the timeframe you selected.

๐Ÿ”น How Can I Check My Active Withdrawal Details?

  1. Go to the Payment History tab of your profile

  2. Scroll down until you see your withdrawal

  3. Click the gear icon โš™๏ธ next to it and select More Info

  4. A window will open showing all the withdrawal details

๐Ÿ”น I Want to Change Method or Time Option in My Active Withdrawal

To make changes, we will need to cancel your current withdrawal request so you can set up a new one. If a significant amount of time has already passed since the original request, we will adjust the timing accordingly so you donโ€™t have to wait longer than necessary.

๐Ÿ”น I Don't Receive the Verification Code

Sometimes confirmation codes may not reach your inbox. Here are the most common reasons:

  • Your inbox is full, or you have active filters/rules that delete or block emails.

  • The issue may be related to your email domain. Some domains occasionally fail to receive automated emails with codes from us.

Clear your inbox and check your spam, then review your email filters and rules. If the problem continues, contact Live Support on the website. We will help you change your email address.

๐Ÿ”น Can You Send Withdrawals in Other Cryptocurrencies

We currently only support USDT on the TRC-20 network.


Still Have Questions

๐Ÿ’œ For more help, contact Live Support on our website

Did this answer your question?