A seller can be unavailable for reply in case:
- He is offline at the current moment
- Currently he is in the game delivering the service
Online status of a seller is displayed by the color of his avatar.
Green - a seller is online
Grey - a seller is offline
Online users get sound notifications on site and see messages in online chat of Overgear. Sellers online reply faster.
You can filtralize the list of offers in case you need a fast reply (for example when buying gold or Mythic boost) by choosing the option «Online sellers».
A seller still is not replying
Online sellers might chat in multiple windows at the same time, most of the time this is the reason for a late reply.
The average reply time among online sellers is 2 minutes.
What to do to get a reply from a seller
- Ask your question with additional details in the first message to get a reply.
- Be persistent. A lot of gamers tab often or listen to music. If you didn’t get a reply, write to a seller again so he will not miss a notification.
- Write to another seller. If the offer of another seller doesn’t seem like the best option, ask for discount mentioning similar offers with a cheaper prices.
- If you didn't manage to get a discount from another seller and the previous seller still has not replied you can try to wait for his reply offline. Just don't forget to turn on notifications on Telegram for Overgear.
- If you are still interested in some service but want to find another seller, create Auction with your offer.
- Contact online Support of Overgear. State your problem and questions and we contact you after we find better sellers or similar offer for you.
Seller is always in touch
If you contact an offline seller he will get a notification from a new customer on his phone. That is why our seller connect Telegram bot. The majority of sellers reply in 5-10 minutes if they are not busy or asleep.
Remember that Overgear users live in different world time zones.
You can also get notifications on your phone so you will not miss seller’s reply.
I have paid for the service but the seller stopped replying
If you have paid for the service before contacting the seller and he is not replying try to wait for his reply. In case the seller has not replied but reviewed the order after the payment you can easily cancel the order and return your money.
The seller accepted the order but is not replying
IF you paid for the order and the seller accepted it but stopped replying contact Overgear Customer Support. State seller’s name and describe the situation. We review the problem and take the measures.
Do not forget to leave reviews about good sellers who answer fast and deliver the services good and in time.