How does the Overgear guarantor system work?
The Overgear guarantor system is designed to ensure users’ financial safety. Making a purchase, customers can be sure about their order delivery. On the other hand, the sellers have no reason to worry about receiving payments either.
The main features
After a buyer completes checkout, we hold the funds until the order is delivered. Only when the buyer confirms delivery, we transfer the necessary amount of money to the seller’s account.
If any of the parties violates the Terms of Agreement (ToA), they are free to involve the Overgear Arbitration by submitting an application. The Arbitration team will find a solution complying with the ToA.
Settlement of disputes. How to open a dispute?
To get the Arbitration assistance, it is necessary to open up a dispute or contact the support service. You can do this by opening an order card and clicking the "submit arbitrage ticket" link. Then, choose an appropriate category and fully describe your situation. It takes up to 24 hours to consider each application. Within this period you will receive a response.
Buyers can be sure that any agreements between them and sellers will be considered. In case of a violation, we’ll ask a seller to deliver an order in accordance with its ToA. In case of failure to deliver the order, we’ll provide a full or partial refund.
All sellers on Overgear are accredited; their identities verified. So, you do not have to worry.
For example, you didn’t get all the loot that has been guaranteed to you — instead of 7 specified items you collected less. In this case, your seller will offer you a second raid or another mutually beneficial way out. To be sure about a seller’s trustworthiness, go through their customer reviews before proceeding to checkout.