🔍 Order Statuses
Throughout the order process, you will see the following statuses:
New - your order has been placed and is waiting to be accepted by a contractor
In Progress - a contractor has accepted your order and is currently fulfilling it
Arbitrage - a dispute has been opened and our support team is reviewing the situation
Completed - the order has been successfully delivered and confirmed
Cancelled - the order has been cancelled by you or the contractor
🔀 How Your Order Is Processed
1. Placing the Order
Once you place an order, it appears with the status New and becomes visible to our contractors.
ℹ️ At this stage, you can still cancel the order if needed.
2. Order Accepted
When a contractor accepts your order, the status changes to In Progress.
From this point, you can:
Communicate with the contractor directly in the order chat or Discord chat (depends on the order type)
Track the progress of your order
3. Delivery Confirmation
Once the contractor completes the order, they will upload screenshots confirming the delivery/completion.
You will then be asked to confirm that the order was delivered/completed successfully as well.
ℹ️ If you do not confirm within 72 hours, the order will be automatically marked as Completed.
4. Order Completed
Once delivery/completion is confirmed by both parties, the order status changes to Completed.
🚨 On Hold / Verification Required
In some cases, your order may be placed On Hold for additional verification.
This is a standard security measure to protect against fraudulent activity and ensure a safe experience for all users.
You will be notified about this status in your account
The contractor can still communicate with you during this time (in currency orders - via order chat)
Do not expect order delivery while your order is On Hold - fulfillment will resume once verification is complete
❓ I Want to Cancel an In Progress Order
If you need to cancel an order that is already In Progress:
Open an Arbitration Ticket directly in the order by clicking I Need Help button
Contact us via live chat
Our team will review the situation and assist you with next steps.
⚖️ Arbitration
Arbitration can be opened by either you or the contractor in case of any issues, disputes, or misunderstandings.
Once opened, our support team joins the order to review the situation and work toward a resolution.
ℹ️ Arbitration typically takes 2-5 business days.
Still Have Questions
💜 For assistance, contact us via live chat.