❓ When Can I Get a Refund?
You can request a refund in the following situations:
Your order was canceled
The service was not delivered or only partially completed
The service quality was significantly below expectations
An arbitration case was opened and a refund decision was made
ℹ️ All refund decisions are reviewed individually and remain at the discretion of Overgear.
🧩 When Can I Get a Partial Refund?
In some cases, you may receive a partial refund instead of a full one.
This usually happens when:
The order was partially completed
Part of the service was delivered successfully
Only a part of the order was affected by an issue
The final amount is determined after reviewing the case.
🔎 How It Works
Refunds are processed in two steps:
Step 1 - Balance Credit
Funds are first credited to your Overgear account balance.
You can:
Use them for another purchase
Request a withdrawal to your original payment method
Step 2 - Withdrawal (Optional)
If requested, funds can be returned to your original payment method.
Processing time: up to 12 business days to initiate
After that: 1–14 business days depending on your payment method
❌ When Refunds Are Not Possible
Refunds are not provided if:
The service was already fully delivered
You initiated a chargeback without contacting support
The request is due to price changes
Account issues were caused by your own actions
You interfered with the order (e.g., logged in during boosting without agreement)
📑 How to Request a Refund
To request a refund:
Open your order page
Click I Need Help or contact support via live chat
Submit your request with details
ℹ️ You can also try resolving the issue directly with the seller before contacting support.
✍🏻 Important Notes
Refunds are always returned to your Overgear balance first
You can request withdrawal to your original payment method
Refunds are processed only to the original payment method
No additional fees are charged for refunds
Processing times may vary depending on your payment provider
Still Have Questions
💜 For assistance, contact customer support via live chat.